Travel and tourism

Iconics Group >Travel & tourisim

Travel and tourism

Travel and tourism is an industry that requires extensive customer interaction. This translates into more customer service calls, emails & web chats.

The challenge is accentuated further due to the fact that the customer service agents need to have technical skills and soft skills to be able to provide meaningful services such as emergency assistance, travel booking modifications, reservation reconfirmation, etc.

When your customers expect Real-time responses, expert knowledge, and multilingual agents, then outsourcing to Iconicsme Group is the right choice.

Our experienced team works round the clock to ensure that all customer queries, communication and complaints are handles in a good time. Our well-rounded services give you a competitive advantage by allowing you to deliver delightful customer service at a low cost.

Services that Iconicsme Group can support :

  • Sales.
  • Hotel Bookings Management.
  • Ticketing.
  • Loyalty Program Management.
  • Lost Baggage Tracing.
  • Customer Support.
  • Specialty Help Desk.
  • Pre-Sales Chat Programs.
  • Onboarding/Welcome Programs.
  • Quotes/Packages.
  • Payments/Billing Inquiries.
  • Notifications/Travel Updates.
  • Appointments Setting & Reservations.
  • After-Hours and Overflow Answering.

About Us

Iconicsme Group is a professional company specializing in the provision of communication management services and solutions in Jordan. We have offered outstanding outsourcing services at the highest level in the industry. Our call center offers the highest standards for incoming and outgoing calls. We have also made massive investments in staff training to ensure that our clients get the best service. We clearly understand that outsourcing business only succeeds when the service provider works hand in hand with the client and therefore we value our partnership with clients. We offer business process outsourcing and call center outsourcing services in the Gulf Countries, Middle East, and Europe. All these services are made possible by our able team of professionals who are diversified and flexible enough to deal with a wide range of clients. Our clients involve startups, small-sized, medium-sized, and large-sized businesses mainly in E-commerce, healthcare, telecommunications, and the hospitality industries. We deliver our call center services through different communication channels which include e-mail, chat, phones, web, and social media. Our quality service has seen us acquire numerous referrals, new clients, and retain our current clients.

Contact Us

Head Office

AI-Sha'b Cir, Amman, Business park

Let's Talk

Phone : +962798312586

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