IconiCS Group Services: Your Trusted Call Center Outsourcing Partner in Jordan
Premium Business Process Outsourcing (BPO) Services for Global Businesses
IconiCS Group is a leading call center outsourcing company in Jordan, specializing in end-to-end Business Process Outsourcing (BPO) solutions. We help businesses streamline operations, reduce costs, and enhance customer experiences through our contact center management, HR outsourcing, AI-powered services, and facility rentals.
Iconics Group
All Features in one place
- Customer-Centric Approach – Transparent KPIs and tailored solutions.
- Cost-Effective Outsourcing – Save up to 50% vs. in-house operations.
- Multilingual Support – Arabic, English, and French-speaking agents.
- 24/7 Availability – Seamless customer service across time zones.
Our Call Center & BPO Services
Contact Center Management
We provide full-service call center outsourcing, including:
✅ Inbound Call Center Services – Customer support, order processing, helpdesk.
✅ Outbound Call Center Services – Telemarketing, lead generation, surveys.
✅ Omnichannel Support – Email, live chat, social media, and phone integration.
📌 Best for: Companies needing scalable, outsourced customer service solutions.
Content Moderation Services
Ensure brand safety with our AI + human-powered moderation:
✔ Social Media Moderation – Filter harmful/spam content.
✔ User-Generated Content (UGC) Review – Monitor reviews, forums, comments.
✔ Real-Time Moderation – Prevent fraud and inappropriate material.
📌 Best for: E-commerce, gaming, and social media platforms.
Human Resources Outsourcing (HRO)
Optimize recruitment and HR processes with:
✔ Talent Acquisition – Fast hiring for call center agents & BPO staff.
✔ Payroll & Compliance – Jordan labor law expertise.
✔ Employee Training – Customer service & technical upskilling.
📌 Best for: Businesses expanding in the Middle East & North Africa (MENA) region.
Rent Call Center Facilities in Jordan
Launch operations quickly with our fully equipped workspaces:
✔ Workstations & High-Speed Internet – Ready-to-use setups.
✔ Training Rooms & Break Areas – Boost agent productivity.
✔ IT Support & Backup Power – 99.9% uptime guarantee.
📌 Best for: Startups and enterprises needing offshore call center infrastructure.
Content Writing Services
Social Media Services
Rent Call Center Facilities in Jordan
Enhance efficiency with AI-driven call center solutions:
✔ Chatbots & Virtual Agents – 24/7 automated customer support.
✔ Sentiment Analysis – Real-time customer emotion tracking.
✔ Predictive Analytics – Forecast call volumes and optimize staffing.
📌 Best for: Businesses adopting cutting-edge customer service technology.
Software Testing & QA Services
Ensure seamless performance with:
✔ Functional & Regression Testing – Bug-free software deployment.
✔ Compatibility Testing – Cross-platform optimization.
✔ Security Testing – Protect customer data.
📌 Best for: Tech companies and BPO providers requiring flawless systems.
What We Offer For You?
- 24/7 customer support
- Multilingual support
- High-quality service
