Call Center & Communication Management Services | Iconicsme Group Jordan
Iconics Group > Call Center & Communication Management Services
Comprehensive Call Center Outsourcing Solutions for Your Business
IconiCS Group is a leading call center outsourcing provider in Jordan, offering end-to-end communication management services tailored to businesses across the Middle East and globally. Whether you need inbound call center support, outbound sales, chat, email, or content moderation, our scalable solutions enhance customer engagement while reducing operational costs.
Our Call Center & Communication Management Services
1. Outbound & Inbound Call Center Services
Maximize customer engagement with our call center outsourcing solutions:
Inbound Call Center Services
Customer Support – 24/7 assistance for queries, complaints, and technical help.
Order Processing – Efficient handling of purchases, returns, and tracking.
Helpdesk Services – IT, healthcare, and e-commerce support.
Outbound Call Center Services
Telemarketing & Lead Generation – High-conversion campaigns.
Market Research – Surveys and feedback collection.
Appointment Setting – For healthcare, real estate, and B2B sectors.
✅ Best for: Companies needing customer service outsourcing, sales growth, or lead management.
2. Live Chat Support Services
Enhance real-time engagement with our multilingual chat agents:
Instant Customer Assistance – Reduce response times to under 30 seconds.
E-Commerce Support – Cart recovery & product recommendations.
Technical Support – Troubleshooting via chat.
✅ Best for: E-commerce, SaaS, and travel businesses requiring virtual call center solutions.
3. Email Support Services
Manage high-volume email queries efficiently with:
Tiered Ticketing System – Priority-based responses.
Multilingual Agents – Fluent in Arabic, English, and French.
Spam & Query Filtering – Automated sorting for faster resolutions.
✅ Best for: Enterprises needing outsourced customer service call center for email management.
4. Content Moderation Services
Ensure brand safety across digital platforms with:
Social Media Moderation – Removing harmful/spam content.
User-Generated Content (UGC) Review – Forums, reviews, and comments.
AI + Human Moderation – Balancing automation with human oversight.
✅ Best for: Marketplaces, gaming, and social media platforms.
Industries We Serve
Our call center outsourcing services cater to:
E-commerce & Retail – Order support, returns, and CRM.
Healthcare – Appointment scheduling and patient care.
Banking & Fintech – Fraud alerts, account inquiries.
Travel & Hospitality – Booking assistance and 24/7 support.
Why Outsource to Jordan with IconiCS Group?
✔ Strategic Location – Time zone alignment with Europe, Middle East & Africa.
✔ Skilled Workforce – Highly trained agents in customer service best practices.
✔ GDPR & Data Security Compliance – Protecting sensitive customer data.
📞 Contact Us Today to discuss your call center outsourcing needs!
