Why Iconics Group?

High Quality

Our high-quality BPO outsourcing ensures we maintain and achieve our clients’ KPIs with omnichannel support.

Large Portfolio

We have a large portfolio of international clients, supported by our BPO services and nearshore solutions.

Our Experience

As a trusted BPO company, we have extensive experience in different sectors, including healthcare BPO and insurance BPO.

Ultimate Support

We have a high customer retention rate thanks to our bpo customer service and ultimate support as leading bpo providers.

Who We are

Call Center and Communication Management Services

Iconics Group is a premier business process outsourcing company in Jordan, specializing in call center and communication management services. As a leading bpo agency, we provide bpo services like medical call center solutions and healthcare bpo services. We understand that our growth depends on the success of our clients, so we focus on their goals, helping them achieve success through our service bpo and bpo service offerings.
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OUR SERVICES

Contact Center Management

Our bpo services include contact center management, offering bpo customer service and medical call center solutions to help you achieve your business goals with omnichannel support.

Human Resources Outsourcing

As a leading bpo agency, Iconics Group provides bpo outsourcing for HR activities, managing your contact center personnel with service bpo expertise.

Content moderation

Our bpo providers offer content moderation services for websites, applications, and online communities, ensuring safe User-Generated Content (UGC) with bpo service expertise.

Rent Facilities

Iconics Group offers nearshore hosting facilities in Jordan, providing infrastructure for your resource use with business process outsourcing company support.

Industries We Serve | Call Center Outsourcing Solutions

Tailored BPO Services for Your Industry’s Unique Needs

At Iconics Group, we deliver specialized call center outsourcing services designed to meet the demands of key industries. Our BPO solutions combine multilingual support, cutting-edge technology, and industry expertise to drive efficiency and customer satisfaction.

Retail & e-commerce

Omnichannel BPO Services for Seamless Customer Experiences 24/7 Customer Support: Handle inquiries, returns, and order tracking. Multilingual Sales & Support: Arabic/English agents for MENA markets. Chat & Email Outsourcing: Reduce cart abandonment with real-time assistance. (Keywords: call center outsourcing, omnichannel support, e-commerce BPO)

Telecommunication

Scalable Call Center Solutions for Telecom Providers Customer Retention Programs: Reduce churn with proactive outreach. Technical Support Outsourcing: Troubleshoot connectivity issues. Order Processing & Billing: Streamline subscriber management. (Keywords: BPO customer service, telecom outsourcing, call center solutions)

Health Care

HIPAA-Compliant Medical Call Center Services Appointment Scheduling: Reduce no-shows with automated reminders. Patient Support: Multilingual agents for clinics & hospitals. Back-Office BPO: Medical billing and records management. (Keywords: healthcare BPO, medical call center, outsourcing for healthcare)

Restaurants & Food Delivery

Cost-Effective Order Management Outsourcing Phone Order Processing: Handle high-volume orders accurately. Delivery Coordination: Real-time driver/customer communication. Review Moderation: Manage feedback across platforms. (Keywords: restaurant BPO, food industry outsourcing, call center for restaurants)

Travel & Tourism

Multilingual Travel Call Center Experts Booking Assistance: 24/7 reservation support. Crisis Management: Rebooking during disruptions. Chatbot + Live Agent Integration: Instant responses to travelers. (Keywords: travel BPO services, tourism call center, multilingual support)

Non-Profit Organizations

BPO Solutions for Social Impact Donor Management: Fundraising call center services. Back-Office Outsourcing: Data entry and grant processing. IT & CRM Support: Optimize outreach campaigns. (Keywords: nonprofit BPO, fundraising outsourcing, back-office support)

Logistics & Supply Chain

End-to-End Logistics Call Center Support Shipment Tracking: Real-time updates for customers. Driver Dispatch Coordination: Streamline last-mile delivery. Document Processing: Digitize bills of lading and invoices. (Keywords: logistics BPO, supply chain outsourcing, nearshore call center)

Why Choose Iconicsme Group?

✔ Industry-Specialized Teams: Agents trained for your sector.

✔ Jordan-Based Cost Savings: 30-50% lower than Western markets.

✔ GDPR & HIPAA Compliance: Secure data handling.

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About Us

Iconicsme Group is a professional company specializing in the provision of communication management services and solutions in Jordan. We have offered outstanding outsourcing services at the highest level in the industry. Our call center offers the highest standards for incoming and outgoing calls. We have also made massive investments in staff training to ensure that our clients get the best service. We clearly understand that outsourcing business only succeeds when the service provider works hand in hand with the client and therefore we value our partnership with clients. We offer business process outsourcing and call center outsourcing services in the Gulf Countries, Middle East, and Europe. All these services are made possible by our able team of professionals who are diversified and flexible enough to deal with a wide range of clients. Our clients involve startups, small-sized, medium-sized, and large-sized businesses mainly in E-commerce, healthcare, telecommunications, and the hospitality industries. We deliver our call center services through different communication channels which include e-mail, chat, phones, web, and social media. Our quality service has seen us acquire numerous referrals, new clients, and retain our current clients.

Contact Us

Head Office

Tabarbour Street , Amman Jordan

Let's Talk

Phone : +962798312586

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