A fresh Perspective for BPO
Our innovative perspective helped us to offer outstanding outsourcing services at the highest Level in the industry.
Why Wait? Let's Talk Now!
At Iconics Group, we are providing our multilingual services for companies around the globe.
The Value Of Success
Our professional team works to increase productivity and cost effectiveness on the
market.
Realize Your Progress
We provide innovative customer services for sustainable progress.
Transparency and trust boost our performance
At Iconics Group, we see our own success through achieving our partners’ outcomes.
Why Iconics Group?
Our Experience
We have experience in different sectors
Large Portfolio
We have large international clients portfolio
High Quality
Our quality measures to maintain and achieve our clients KPIs
Ultimate Support
We have a high customer retention rate because of our support
Who We are
Call Center and Communication Management Services
Iconics Group is one of the leading and most equipped call center service providers in Jordan. We clearly understand that our growth depends on the growth of our clients and therefore we lay focus on the goals of our clients. Helping our clients achieve their goals automatically pushes us to higher heights.
OUR SERVICES
Contact Center Management
Our high-quality services help you achieve your business goals by reaching your current and potential customers effectively.
Human Resources Outsourcing
CsMena can be your HR outsourcing partner for all or some of the HR activities related to your contact center’s personnel.
Content moderation
Content moderation is necessary for websites, applications, and online communities that use User-Generated Content (UGC).
Rent Facilities
CsMena can be your hosting partner in Jordan by providing the needed center facility and infrastructure for your resource usage.
Our Differentiators
Cost-effectiveness advantage
Outsourcing business process operations are cost-effective for any
business as it increases revenue and frees up working capital At
CsMena we provide BPO based on the best international practices
and cost-effective strategy.
Our Differentiators
Quality advantage
Based on the best practices, we enable access to real-time and
historical data, and we offer comprehensive quality control
management based on our analytics, which includes quality
planning, quality planning. quality assurance. and quality control with
an emphasis on continuous improvement in areas of development.
Our Differentiators
Recruiting Advantage
Our recruiting strategies, procedures, systems, and tools are all
carefully developed and targeted to shorten the time it takes to
locate, recruit, and hire qualified people.
Our Differentiators
Leadership advantage
Served Industries
We Offer Better Solution For Your Industries
Retail & e-commerce
We implement outsourced services programs that help eCommerce clients get closer to their customers while reinforcing customer loyalty.
Telecommunication
From Customer Support to order processing at Iconics Group we provide immediate and appropriate support across various channels.
Health Care
Iconics as a BPO service provider offering customized solutions to the healthcare industry helping them with customer relations and administrative challenges
Restaurants
Iconics Group has been created over the past couple of years and is changing the way phone orders are handled.
Travel and tourism
When your customers expect Real-time responses, expert knowledge, and multilingual agents, then outsourcing to Iconics Group the right choice.
Non-Profit Organizations
At Iconics Group we can help you in fundraising related activities, back-office support, IT, and many other domains.
Logistics
Iconics Group can operate and handle logistic companies’ customer service, back-office support, document processing or phone-based customer contact.