Nearshore BPO Services: Optimize your business processes

We’re shaking up the call center companies scene by providing all of the BPO outsourcing services you need at a fraction of the cost.

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Why Wait? Let's Talk Now!

At Iconics Group, we are providing our multilingual services for companies around the globe.

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The Value Of Success

Our professional team works to increase productivity and cost effectiveness on the
market.

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Realize Your Progress

We provide innovative customer services for sustainable progress.

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Transparency and trust boost our performance

At Iconics Group, we see our own success through achieving our partners’ outcomes.

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Why Iconics Group?

High Quality

Our high-quality BPO outsourcing ensures we maintain and achieve our clients’ KPIs with omnichannel support.

Large Portfolio

We have a large portfolio of international clients, supported by our BPO services and nearshore solutions.

Our Experience

As a trusted BPO company, we have extensive experience in different sectors, including healthcare BPO and insurance BPO.

Ultimate Support

We have a high customer retention rate thanks to our bpo customer service and ultimate support as leading bpo providers.

Who We are

Call Center and Communication Management Services

Iconics Group is a premier business process outsourcing company in Jordan, specializing in call center and communication management services. As a leading bpo agency, we provide bpo services like medical call center solutions and healthcare bpo services. We understand that our growth depends on the success of our clients, so we focus on their goals, helping them achieve success through our service bpo and bpo service offerings.
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OUR SERVICES

Contact Center Management

Our bpo services include contact center management, offering bpo customer service and medical call center solutions to help you achieve your business goals with omnichannel support.
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Human Resources Outsourcing

As a leading bpo agency, Iconics Group provides bpo outsourcing for HR activities, managing your contact center personnel with service bpo expertise.
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Content moderation

Our bpo providers offer content moderation services for websites, applications, and online communities, ensuring safe User-Generated Content (UGC) with bpo service expertise.
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Rent Facilities

Iconics Group offers nearshore hosting facilities in Jordan, providing infrastructure for your resource use with business process outsourcing company support.
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Our Differentiators

As a leading bpo company, Iconics Group  offers bpo outsourcing that delivers a cost-effective advantage for your business.
 
Our nearshore bpo services increase revenue and free up working capital while providing omnichannel support based on the best international practices.
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Our Differentiators

Quality advantage

Based on the best practices, we enable access to real-time and
historical data, and we offer comprehensive quality control
management based on our analytics, which includes quality
planning, quality planning. quality assurance. and quality control with
an emphasis on continuous improvement in areas of development.

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Our Differentiators

Recruiting Advantage

Our recruiting strategies, procedures, systems, and tools are all
carefully developed and targeted to shorten the time it takes to
locate, recruit, and hire qualified people.

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Our Differentiators

Leadership advantage

 
Our leadership team believes that partnerships must be earned and
will do everything possible to provide you and your customers with
an exceptional client and customer experience.
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Served Industries

We Offer Better Solution For Your Industries

Retail & e-commerce

As a leading bpo company, we provide bpo services for retail and e-commerce, helping clients connect with customers through omnichannel support while reinforcing loyalty.

Telecommunication

Iconics Group offers bpo outsourcing for telecommunication, providing bpo customer service and order processing with omnichannel support across various channels.

Health Care

As a trusted bpo agency, Iconics provides healthcare bpo services, including medical call center solutions, to support the healthcare industry with customer relations and administrative tasks.

Restaurants

Iconics Group, a premier business process outsourcing company, transforms restaurant operations with bpo service solutions for handling phone orders efficiently.

Travel and tourism

For travel and tourism, Iconics Group provides bpo services with real-time responses, expert knowledge, and multilingual agents through our service bpo expertise.

Non-Profit Organizations

Iconics Group, as a leading bpo providers, supports non-profit organizations with bpo outsourcing for fundraising, back-office support, IT, and more.

Logistics

Iconics Group offers nearshore bpo services for logistics, managing customer service, back-office support, document processing, and phone-based contact with bpo customer service expertise.

Phone: +962798312586

Email: info@iconicsme.com

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About Us

Iconicsme Group is a professional company specializing in the provision of communication management services and solutions in Jordan. We have offered outstanding outsourcing services at the highest level in the industry. Our call center offers the highest standards for incoming and outgoing calls. We have also made massive investments in staff training to ensure that our clients get the best service. We clearly understand that outsourcing business only succeeds when the service provider works hand in hand with the client and therefore we value our partnership with clients. We offer business process outsourcing and call center outsourcing services in the Gulf Countries, Middle East, and Europe. All these services are made possible by our able team of professionals who are diversified and flexible enough to deal with a wide range of clients. Our clients involve startups, small-sized, medium-sized, and large-sized businesses mainly in E-commerce, healthcare, telecommunications, and the hospitality industries. We deliver our call center services through different communication channels which include e-mail, chat, phones, web, and social media. Our quality service has seen us acquire numerous referrals, new clients, and retain our current clients.

Contact Us

Head Office

Tabarbour Street , Amman Jordan

Email us

info@iconicsme.com
hr@iconicsme.com

Let's Talk

Phone : +962798312586

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