Why Iconics Group?
Our Experience
We have experience in different sectors
Large Portfolio
We have large international clients portfolio
High Quality
Our quality measures to maintain and achieve our clients KPIs
Ultimate Support
We have a high customer retention rate because of our support
Who We are
Call Center and Communication Management Services
Iconics Group is one of the leading and most equipped call center service providers in Jordan. We clearly understand that our growth depends on the growth of our clients and therefore we lay focus on the goals of our clients. Helping our clients achieve their goals automatically pushes us to higher heights.
OUR SERVICES
Contact Center Management
Our high-quality services help you achieve your business goals by reaching your current and potential customers effectively.
Human Resources Outsourcing
CsMena can be your HR outsourcing partner for all or some of the HR activities related to your contact center’s personnel.
Content moderation
Content moderation is necessary for websites, applications, and online communities that use User-Generated Content (UGC).
Rent Facilities
CsMena can be your hosting partner in Jordan by providing the needed center facility and infrastructure for your resource usage.
Served Industries
We Offer Better Solution For Your Industries
Retail & e-commerce
We implement outsourced services programs that help eCommerce clients get closer to their customers while reinforcing customer loyalty.
Telecommunication
From Customer Support to order processing at Iconics Group we provide immediate and appropriate support across various channels.
Health Care
Iconics as a BPO service provider offering customized solutions to the healthcare industry helping them with customer relations and administrative challenges
Restaurants
Iconics Group has been created over the past couple of years and is changing the way phone orders are handled.
Travel and tourism
When your customers expect Real-time responses, expert knowledge, and multilingual agents, then outsourcing to Iconics Group the right choice.
Non-Profit Organizations
At Iconics Group we can help you in fundraising related activities, back-office support, IT, and many other domains.
Logistics
Iconics Group can operate and handle logistic companies’ customer service, back-office support, document processing or phone-based customer contact.
