Why Iconics Group?

Our Experience

We have experience in different sectors

Large Portfolio

We have large international clients portfolio

High Quality

Our quality measures to maintain and achieve our clients KPIs

Ultimate Support

We have a high customer retention rate because of our support

Who We are

Call Center and Communication Management Services

Iconics Group is one of the leading and most equipped call center service providers in Jordan. We clearly understand that our growth depends on the growth of our clients and therefore we lay focus on the goals of our clients. Helping our clients achieve their goals automatically pushes us to higher heights.

OUR SERVICES

Contact Center Management

Our high-quality services help you achieve your business goals by reaching your current and potential customers effectively.

Human Resources Outsourcing

CsMena can be your HR outsourcing partner for all or some of the HR activities related to your contact center’s personnel.

Content moderation

Content moderation is necessary for websites, applications, and online communities that use User-Generated Content (UGC).

Rent Facilities

CsMena can be your hosting partner in Jordan by providing the needed center facility and infrastructure for your resource usage.

Served Industries

We Offer Better Solution For Your Industries

Retail & e-commerce

We implement outsourced services programs that help eCommerce clients get closer to their customers while reinforcing customer loyalty.

Telecommunication

From Customer Support to order processing at Iconics Group we provide immediate and appropriate support across various channels.

Health Care

Iconics as a BPO service provider offering customized solutions to the healthcare industry helping them with customer relations and administrative challenges

Restaurants

Iconics Group has been created over the past couple of years and is changing the way phone orders are handled.

Travel and tourism

When your customers expect Real-time responses, expert knowledge, and multilingual agents, then outsourcing to Iconics Group the right choice.

Non-Profit Organizations

At Iconics Group we can help you in fundraising related activities, back-office support, IT, and many other domains.

Logistics

Iconics Group can operate and handle logistic companies’ customer service, back-office support, document processing or phone-based customer contact.

About Us

Iconicsme Group is a professional company specializing in the provision of communication management services and solutions in Jordan. We have offered outstanding outsourcing services at the highest level in the industry. Our call center offers the highest standards for incoming and outgoing calls. We have also made massive investments in staff training to ensure that our clients get the best service. We clearly understand that outsourcing business only succeeds when the service provider works hand in hand with the client and therefore we value our partnership with clients. We offer business process outsourcing and call center outsourcing services in the Gulf Countries, Middle East, and Europe. All these services are made possible by our able team of professionals who are diversified and flexible enough to deal with a wide range of clients. Our clients involve startups, small-sized, medium-sized, and large-sized businesses mainly in E-commerce, healthcare, telecommunications, and the hospitality industries. We deliver our call center services through different communication channels which include e-mail, chat, phones, web, and social media. Our quality service has seen us acquire numerous referrals, new clients, and retain our current clients.

Contact Us

Head Office

AI-Sha'b Cir, Amman, Business park

Let's Talk

Phone : +962798312586

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