About Us

About Us
Iconicsme Group is a leading call center outsourcing provider based in Jordan, specializing in BPO (business process outsourcing) solutions for businesses across the Middle East and globally. Since our inception, we’ve delivered exceptional outsourced call center services, helping companies streamline operations, reduce costs, and enhance customer experiences.
We believe successful call center outsourcing thrives on collaboration. That’s why we partner closely with clients, offering multilingual call center services, scalable solutions, and cutting-edge virtual call center technology tailored to your needs.
Our commitment to quality has earned us a reputation as one of the top call center outsourcing companies in Jordan, with a growing portfolio of satisfied clients and repeat business.
As a service-driven organization, our mission is to empower your business with cost-effective call center outsourcing solutions that boost efficiency and customer satisfaction. We combine offshore call center expertise with local market knowledge to give you a competitive edge—delivering seamless outsourced customer service that aligns with your goals.
To become the preferred call center outsourcing provider in the Middle East, recognized for innovation, reliability, and adherence to global BPO standards. We aim to drive long-term success for our clients while expanding our footprint in the outsourced call center solutions industry.

Why Choose IconiCS Group?
Cost-effectiveness advantage
Cost-Effective Call Center Outsourcing: Reduce operational expenses without compromising quality.
Multilingual Support: Serve global audiences with our multilingual call center services.
Scalable Solutions: Flexible call center outsourcing projects for businesses of all sizes.
Jordan-Based Expertise: Strategic location offering high-quality, offshore call center outsourcing with cultural affinity for the Middle East.
End-to-End Services: From inbound call center outsourcing to customer service outsourcing, we cover all your BPO needs.
Our Differentiators
Quality Advantage
At ICONICS Group, we set the gold standard for call center outsourcing quality. Our rigorous quality assurance in call centers combines real-time analytics, historical data insights, and continuous improvement frameworks. We implement:
End-to-End Quality Control: From planning to execution, ensuring seamless customer service outsourcing.
Performance Monitoring: Real-time dashboards and KPIs to maintain excellence.
Compliance & Best Practices: Adherence to international BPO benchmarks for consistent results.
By prioritizing quality in call center outsourcing, we help you build trust with customers while optimizing operations.
Our Differentiators
Recruiting Advantage
Speed and precision define our talent acquisition process. As a top call center outsourcing company in Jordan, we leverage:
AI-Driven Recruitment: Cutting-edge tools to identify skilled agents swiftly.
Cultural Fit Assessments: Hire professionals aligned with your brand values.
Multilingual Talent Pool: Access to fluent Arabic/English speakers for global reach.
Our streamlined hiring reduces onboarding time by 30%, ensuring your outsourced call center solutions launch faster and perform better.
Our Differentiators
Leadership Advantage
Strong partnerships start with strong leadership. Our team brings:
20+ Years of BPO Expertise: Proven strategies for call center outsourcing success.
Client-Centric Approach: We treat your goals as our own, delivering tailored outsourced customer service.
Innovation-Driven Mindset: Proactive adoption of virtual call center solutions and emerging tech.
With ICONICS Group, you gain more than a vendor—you gain a strategic ally committed to your growth.