About Us

Call Center Outsourcing

About Us

Iconicsme Group is a leading call center outsourcing provider based in Jordan, specializing in BPO (business process outsourcing) solutions for businesses across the Middle East and globally. Since our inception, we’ve delivered exceptional outsourced call center services, helping companies streamline operations, reduce costs, and enhance customer experiences.

We believe successful call center outsourcing thrives on collaboration. That’s why we partner closely with clients, offering multilingual call center services, scalable solutions, and cutting-edge virtual call center technology tailored to your needs.

Our commitment to quality has earned us a reputation as one of the top call center outsourcing companies in Jordan, with a growing portfolio of satisfied clients and repeat business.

Our Mission

As a service-driven organization, our mission is to empower your business with cost-effective call center outsourcing solutions that boost efficiency and customer satisfaction. We combine offshore call center expertise with local market knowledge to give you a competitive edge—delivering seamless outsourced customer service that aligns with your goals.

Our Vision

To become the preferred call center outsourcing provider in the Middle East, recognized for innovation, reliability, and adherence to global BPO standards. We aim to drive long-term success for our clients while expanding our footprint in the outsourced call center solutions industry.

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Why Choose IconiCS Group?

Cost-effectiveness advantage

  • Cost-Effective Call Center Outsourcing: Reduce operational expenses without compromising quality.

  • Multilingual Support: Serve global audiences with our multilingual call center services.

  • Scalable Solutions: Flexible call center outsourcing projects for businesses of all sizes.

  • Jordan-Based Expertise: Strategic location offering high-quality, offshore call center outsourcing with cultural affinity for the Middle East.

  • End-to-End Services: From inbound call center outsourcing to customer service outsourcing, we cover all your BPO needs.

Our Differentiators

Quality Advantage

At ICONICS Group, we set the gold standard for call center outsourcing quality. Our rigorous quality assurance in call centers combines real-time analytics, historical data insights, and continuous improvement frameworks. We implement:

  • End-to-End Quality Control: From planning to execution, ensuring seamless customer service outsourcing.

  • Performance Monitoring: Real-time dashboards and KPIs to maintain excellence.

  • Compliance & Best Practices: Adherence to international BPO benchmarks for consistent results.

By prioritizing quality in call center outsourcing, we help you build trust with customers while optimizing operations.

Our Differentiators

 Recruiting Advantage

Speed and precision define our talent acquisition process. As a top call center outsourcing company in Jordan, we leverage:

  • AI-Driven Recruitment: Cutting-edge tools to identify skilled agents swiftly.

  • Cultural Fit Assessments: Hire professionals aligned with your brand values.

  • Multilingual Talent Pool: Access to fluent Arabic/English speakers for global reach.

Our streamlined hiring reduces onboarding time by 30%, ensuring your outsourced call center solutions launch faster and perform better.

Our Differentiators

Leadership Advantage

Strong partnerships start with strong leadership. Our team brings:

  • 20+ Years of BPO Expertise: Proven strategies for call center outsourcing success.

  • Client-Centric Approach: We treat your goals as our own, delivering tailored outsourced customer service.

  • Innovation-Driven Mindset: Proactive adoption of virtual call center solutions and emerging tech.

With ICONICS Group, you gain more than a vendor—you gain a strategic ally committed to your growth.

Phone: +962798312586

Email: info@iconicsme.com

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About Us

Iconicsme Group is a professional company specializing in the provision of communication management services and solutions in Jordan. We have offered outstanding outsourcing services at the highest level in the industry. Our call center offers the highest standards for incoming and outgoing calls. We have also made massive investments in staff training to ensure that our clients get the best service. We clearly understand that outsourcing business only succeeds when the service provider works hand in hand with the client and therefore we value our partnership with clients. We offer business process outsourcing and call center outsourcing services in the Gulf Countries, Middle East, and Europe. All these services are made possible by our able team of professionals who are diversified and flexible enough to deal with a wide range of clients. Our clients involve startups, small-sized, medium-sized, and large-sized businesses mainly in E-commerce, healthcare, telecommunications, and the hospitality industries. We deliver our call center services through different communication channels which include e-mail, chat, phones, web, and social media. Our quality service has seen us acquire numerous referrals, new clients, and retain our current clients.

Contact Us

Head Office

Tabarbour Street , Amman Jordan

Email us

info@iconicsme.com
hr@iconicsme.com

Let's Talk

Phone : +962798312586

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