Content Moderation Services IconiCS Group - Jordan Trusted BPO Partner

Protect Your Brand with Professional Content Moderation Solutions

IconiCS Group provides comprehensive content moderation services as part of our premium call center outsourcing solutions in Jordan. Our multilingual team combines human expertise with AI technology to safeguard your digital platforms from harmful content while maintaining authentic user engagement.
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Why Content Moderation Matters for Your Business

In today’s digital landscape, 94% of consumers will abandon a platform after encountering harmful content. Our services help:
✔ Maintain brand reputation and trust
✔ Ensure compliance with global platform standards
✔ Create safer online communities
✔ Reduce legal risks from unmoderated content

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Types of Content We Moderate

1. High-Risk Content Removal

Our specialized teams are trained to identify and remove:

  • Child Safety Violations (CSAM detection)

  • Violent Extremism & Terrorism content

  • Hate Speech & Discrimination (racism, misogyny, religious intolerance)

  • Graphic Violence and harmful imagery

2. Community Standards Enforcement

  • Bullying & harassment prevention

  • Fake news and misinformation detection

  • Scam/fraudulent activity monitoring

  • Self-harm/suicide prevention content

3. Industry-Specific Moderation

  • E-commerce: Fake reviews, counterfeit products

  • Gaming: Toxic behavior, cheating

  • Social Media: Nudity, political manipulation

  • Dating Apps: Catfishing, inappropriate content

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Our 4-Pronged Moderation Approach

1. AI-Powered Pre-Moderation

  • Automated filtering of 80%+ obvious violations

  • Image recognition for visual content scanning

  • Custom keyword blacklists tailored to your needs

2. Human Expert Review

  • Bilingual moderators (Arabic/English/French)

  • Cultural context understanding for MENA region

  • 24/7 coverage across all time zones

3. Real-Time Reactive Moderation

  • User reporting systems integration

  • Priority escalation protocols

  • Crisis response teams

call center Content Moderation Services

Why Choose IconiCS Group?

  • MENA Region Expertise: Deep understanding of local cultural nuances
  • Hybrid Human+AI Model: Combines efficiency with human judgment
  • GDPR-Compliant Processes: Secure data handling
  • Cost-Effective Solutions: 40% savings vs. in-house teams
Contact now

Phone: +962798312586

Email: info@iconicsme.com

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About Us

Iconicsme Group is a professional company specializing in the provision of communication management services and solutions in Jordan. We have offered outstanding outsourcing services at the highest level in the industry. Our call center offers the highest standards for incoming and outgoing calls. We have also made massive investments in staff training to ensure that our clients get the best service. We clearly understand that outsourcing business only succeeds when the service provider works hand in hand with the client and therefore we value our partnership with clients. We offer business process outsourcing and call center outsourcing services in the Gulf Countries, Middle East, and Europe. All these services are made possible by our able team of professionals who are diversified and flexible enough to deal with a wide range of clients. Our clients involve startups, small-sized, medium-sized, and large-sized businesses mainly in E-commerce, healthcare, telecommunications, and the hospitality industries. We deliver our call center services through different communication channels which include e-mail, chat, phones, web, and social media. Our quality service has seen us acquire numerous referrals, new clients, and retain our current clients.

Contact Us

Head Office

Tabarbour Street , Amman Jordan

Email us

info@iconicsme.com
hr@iconicsme.com

Let's Talk

Phone : +962798312586

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