Career Opportunities at IconiCS Group | Join Jordan Leading BPO Team
Join Us
Build Your Career in Call Center Outsourcing with IconiCS Group
At IconiCS Group, we’re not just another call center outsourcing company in Jordan – we’re a dynamic workplace where ambitious professionals grow their careers while delivering exceptional customer experiences for global brands. As one of the fastest-growing BPO providers in the Middle East, we offer exciting opportunities in customer service outsourcing, multilingual support, and contact center management.
01
Customer Support Specialists (Inbound/Outbound)
Handle customer service calls for international brands
Resolve inquiries via phone, email, and live chat
Requirements: Fluent English/Arabic, 1+ year experience
02
Quality Assurance Analysts
Monitor and improve call center service quality
Develop training programs for agents
Requirements: 2+ years in call center QA
03
Team Leaders
Manage 15-20 call center agents
Implement performance improvement strategies
Requirements: 3+ years in BPO supervision
04
Multilingual Support Agents
Provide customer service in French/English/Arabic
Work with European and MENA clients
Requirements: C1+ language proficiency
Your Life At Iconics Group
Why Build Your Career With Us?
✔ Industry-Leading Training: Master cutting-edge call center technologies and soft skills
✔ Career Growth Paths: 80% of our management team started as agents
✔ Competitive Benefits: Above-market salaries + performance bonuses
✔ Multilingual Environment: Work with Arabic, English & French-speaking teams
✔ Modern Workspaces: Ergonomic offices with employee lounges
Are You Ready To Join Our Team?
Our Employee Value Proposition
Why Build Your Career With Us?
Modern Work Environment
- Flexible workspaces in prime Amman locations
- Quiet zones and collaboration areas
- Latest call center technology and ergonomic setups
Professional Development
- Monthly upskilling workshops
- Leadership training programs
- Certification in customer experience management
Comprehensive Support
- Helpdesk for technical/product queries
- Mental health resources
- Transportation assistance
Life at IconiCS Group
"We don't just offer jobs - we launch careers. Our call center outsourcing team enjoys."
Clear Promotion Tracks
Agent → SME → Team Lead → Operations Manager
Global Exposure
Work with international brands across industries
Collaborative Culture
Regular team-building events and hackathons
Innovation Focus
Pitch and implement your process improvement ideas
Who We're Looking For
- Are passionate about customer service excellence
- Thrive in fast-paced environments
- Want to grow in Jordan's BPO sector
- Speak multiple languages (Arabic + English/French)
No experience? We offer paid training programs for high-potential candidates.
