E-Commerce & Retail
Iconics Group > E-Commerce & retail
Retail & e-commerce BPO
Working with big clients in the e-commerce industry gave us the needed experience that is needed to optimize customer experiences and sales across channels to improve customer satisfaction, build loyalty, grow revenues, and reduce operational costs.
We implement outsourced services programs that help eCommerce clients get closer to their customers while reinforcing customer loyalty. Working with us you gain access to highly qualified professionals who have extensive experience in customer service.
we provide your e-commerce with:
- Refund management
- Customer Service.
- Order management (outstanding COD management)
- Claim management.
- Customer satisfaction survey.
- Back-office service.
- Lead generation.
- Upsells and cross-sells
- Order tracking.