About Us

IconiCS Group, founded in 2021, has rapidly emerged as a dynamic player in the Contact Management Solutions (CMS) and Business Process Outsourcing (BPO) industry. Our journey began with a vision to redefine outsourcing services, and today, we stand as a testament to innovation, excellence, and unwavering commitment to our clients.


Our Vision & Mission

At IconiCS Group, we set our sights on an ambitious vision: to earn recognition as a premier provider of Business Process Outsourcing (BPO) services within our region. We are dedicated to achieving this vision by consistently delivering on and implementing international industry standards.

  • Our unwavering commitment to excellence is driven by a dual focus: to ensure the longevity and profitability of our esteemed clients, and to facilitate our strategic growth and expansion.
  • We understand that by consistently surpassing industry norms and raising the bar for service quality.
  • we can attain the highest levels of client satisfaction and industry prominence.
At IconiCS Group, we are driven by a profound mission: to elevate the standards of service-based corporations. Our unwavering commitment is to prioritize both client and end-user satisfaction, thereby providing your company with a distinctive competitive edge through the creation of a unique customer experience and highly cost-effective operations.
  • Our mission extends beyond transactional interactions; it is about forging enduring partnerships. We are dedicated to nurturing long-lasting client relationships, underpinned by the steadfast pursuit of your business objectives.
  • We don't just aim to meet expectations; we aspire to exceed them, consistently delivering value, innovation, and excellence in every engagement. IconiCS Group is more than a service provider; we are your trusted ally in achieving sustained success and growth.
IconiCS Group's

IconiCS Group’s vision extends beyond the horizon of business outsourcing; it is a commitment to shaping the future of our industry, setting new benchmarks, and creating lasting value for our clients and stakeholders. We are not just a service provider; we are your partners in realizing your business potential.

Global Reach, Local Expertise

With a solid foundation in Jordan, IconiCS Group has expanded its reach far beyond borders. While operating two state-of-the-art call centers in Jordan, our services transcend geographical boundaries. We proudly serve clients from diverse countries, covering the Middle East, USA, Europe, and the Indian Sub-continent.

Expanding Horizons
To achieve this vision, IconiCS Group is continuously evolving and extending its offerings. Beyond our core services, we are expanding into a comprehensive range of Contact Management Solutions and Business Support Services. This strategic diversification ensures we remain at the forefront of industry trends.