Iconics Group is looking for enthusiastic and dedicated Call Center Agents to join our team! This is a fantastic opportunity for individuals passionate about customer service and eager to work in a fast-paced, dynamic environment. If you thrive on solving problems and enjoy interacting with customers, this position is perfect for you!
Job Responsibilities:
- Handle inbound and outbound customer calls professionally and courteously.
- Provide accurate information and resolve customer inquiries, complaints, and issues.
- Maintain detailed records of customer interactions, transactions, and feedback.
- Identify customer needs and offer appropriate solutions or services.
- Escalate complex issues to the appropriate department for resolution.
- Meet or exceed individual and team performance targets.
- Follow company protocols and maintain high service standards.
- Stay updated with product knowledge and changes in company services
Requirements:
- Education: High school diploma or equivalent; a college degree is a plus.
- Experience: Previous experience in a call center or customer service role is preferred but not required.
- Skills:
- Excellent verbal and written communication skills.
- Ability to handle high call volumes and work under pressure.
- Strong problem-solving abilities and attention to detail.
- Proficiency with computers and customer service software (training will be provided).
- Good time management and organizational skills.
- Availability: Flexible schedule, including evenings, weekends, and holidays, as needed.
Who is Eligible:
- Individuals with a positive attitude, strong work ethic, and a commitment to providing exceptional customer service.
- Candidates who are quick learners and can adapt to new systems and processes.
- Excellent communicators who can handle various customer personalities with patience and professionalism.
If you’re passionate about customer support and want to grow in a supportive and exciting work environment, apply now and become part of the Iconics Group family!